Refund Policy

Version dated June 22, 2026

This policy explains refunds for Anonimka digital services, including the Premium subscription and other paid features.

1. Payment methods

Payments may be made through Telegram Stars, VK Votes, App Store, Google Play, bank cards, or other providers when available. Platform purchases are refunded under the rules of the relevant platform.

2. Refund grounds

• Duplicate or erroneous charge.
• Technical failure that prevented paid access from being provided.
• Inability to provide the digital service due to the service fault.
• Other cases where a refund is required by applicable law or payment platform rules.

3. When a full refund may be unavailable

Premium and other paid features are digital services. If access was provided and the user started using the features, a full refund may be unavailable except in cases of error, failure, or mandatory legal requirements.

4. How to submit a request

Contact support and include your account, payment method, date and amount, and request reason. For platform purchases, you may also need to contact App Store, Google Play, Telegram, or VK.

5. Review timeline

We review requests as quickly as possible. The usual response time is up to 10 business days, but the actual refund timeline may depend on the bank or payment platform.

6. Contacts and seller details

Payment support: support@anonimka.kz, support@anonlove.ru. Seller details are published here: Seller details.

7. Note

This policy is part of the public offer and Terms of Service. If payment platform rules provide a higher level of protection, those platform rules apply.